office staff
OFFICE STAFF PERSONNEL training
Whether you're answering calls, managing schedules, dispatching, or overseeing office duties, CBB equips all office personnel with the expert training needed to thrive. Our program is designed to help you become the best version of yourself in the air conditioning industry.
- CBB Guarantee
- Communications
- Customer Service
- Handling of Incoming Calls
- "The Right" questions to ask
- Diffusing Customer Situations
- Office + Field Reps professionalism
- Scheduling
- Dispatching
- Inputting
- Increase Preventive Maintenance Agreements
- Maintaining - Maintenance Agreements
- C.Y.A. (Covering Your @$$)
- Referral's
- Reviews
office staff programs
Office Staff I
Office Staff I is an introductory course designed for company representatives who regularly interact with customers and field representatives. This course provides foundational knowledge and skills essential for effective communication and customer service.
- Program code: OS11
- 30 minute Session
- Contact Us Today for booking!
Office Staff II
Office Staff II is an advanced course designed for company representatives looking to enhance their skills in phone communication, scheduling, and dispatching. This course offers in-depth coaching and practical strategies to improve efficiency and effectiveness in these critical areas.
- Program code: OS22
- 30 minute Session
- Contact Us Today for booking!