service techs
Service/Sales Technician coaching
At CBB, we offer training to optimize your skills as a service technician while empowering you to become an exceptional sales technician. By prioritizing customer service, value, and communication, we help you connect with homeowners in a zero-pressure environment, so you can perform at your peak potential.
- CBB Guarantee
- Communications
- How to run the "Perfect Service-Call"
- Increase your profits on EVERY service ticket
- Service Call Strategies
- Turn your mechanical knowledge into profits
- I.A.Q. Sales
- Handling Objections
- Diffusing Customer Situations
- Increase your Preventive Maintenance Agreements sales
- C.Y.A. (Covering Your @$$)
- Reduce your "CALLBACKS"
- Automation Sales (smart thermostats, cameras, etc.)
- Know your customer
- Invoicing
- Building your customer base
- Referral's
- Reviews
service tech programs
Service Tech i
This introductory class is crafted for all field representatives, providing a comprehensive overview of the key skills and knowledge necessary for success in the field. It is strongly recommended as the first class to be scheduled for any company field representatives.
- Program code: SV11
- 45 - 90 minute sessions available
- Contact Us Today for booking!
Service Tech II
This course is designed as the second session for all field representatives, focusing on advanced service call strategies and effective accessory sales techniques. Participants will learn how to enhance their service delivery and maximize sales opportunities during customer interactions.
- Program code: SV22
- 45 - 90 minute sessions available
- Contact Us Today for booking!